phcom ("phcom," "we," "us," or "our") operates the online gaming platform accessible at phcom.app, including the phcom Casino, phcom Login portal, and all associated services (collectively, the "Platform"). As a data controller, phcom is responsible for the personal data of registered players and visitors to the Platform.
This Privacy Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. It applies to all personal data collected by phcom in connection with the operation of the Platform, whether collected online, through customer support interactions, or through any other channel.
By registering a phcom account, accessing the phcom Login page, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the phcom Platform.
This Privacy Policy should be read together with phcom's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.
phcom collects personal data that is necessary for the operation of the Platform, the provision of gaming services, regulatory compliance, and the protection of our players. The categories of personal data we collect include:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Registration form, KYC verification |
| Contact Data | Email address, mobile number, residential address (city, province) | Registration form, account settings |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Cashier / payment processing |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage | Platform activity logs |
| Technical Data | IP address, device type, browser type, operating system, cookies | Automatic collection via Platform |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support interactions |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, reality check preferences | Responsible gaming tools |
phcom does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where phcom is required to collect government-issued identification documents for Know Your Customer (KYC) purposes, such documents are handled with the highest level of security and confidentiality.
phcom processes your personal data for the following purposes:
phcom processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:
phcom does not sell, rent, or trade your personal data to third parties for their own marketing purposes. phcom may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom phcom shares personal data are required to process such data in accordance with applicable Philippine data protection law and phcom's data processing requirements.
phcom uses cookies and similar tracking technologies on the Platform to enhance your user experience, analyze Platform usage, and support security functions. The types of cookies used by phcom include:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phcom Platform. For more information about the specific cookies used by phcom, please contact our Data Protection Officer.
phcom retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
When personal data is no longer required for the purposes for which it was collected and no legal obligation requires its continued retention, phcom will securely delete or anonymize such data in accordance with NPC guidelines.
phcom implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by phcom:
You have the right to be informed of how phcom collects, uses, and processes your personal data, as set out in this Privacy Policy.
You have the right to request a copy of the personal data phcom holds about you and information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data phcom holds about you.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to phcom's legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on phcom's legitimate interests.
You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another data controller.
You have the right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, or unlawfully obtained personal data, in accordance with RA 10173.
You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe phcom has violated your data privacy rights.
To exercise any of the above rights, please contact phcom's Data Protection Officer using the contact details provided in Section 13 of this Privacy Policy. phcom will respond to all data privacy requests within fifteen (15) days of receipt, in accordance with NPC guidelines.
The phcom Platform is strictly intended for use by persons who are at least 21 years of age, in accordance with the minimum age requirement for casino-style gaming under Philippine law and PAGCOR regulations. phcom does not knowingly collect personal data from persons under 21 years of age.
If phcom becomes aware that personal data has been collected from a person under 21 years of age, phcom will promptly delete such data, suspend the associated account, and handle any funds in the account in accordance with applicable PAGCOR guidelines. phcom may request documentary proof of age from any player at any time as part of its age verification procedures.
phcom's primary operations and data storage are based in the Philippines. In certain circumstances, phcom may transfer your personal data to service providers or partners located outside the Philippines — for example, cloud infrastructure providers or game software developers operating in other jurisdictions.
Where phcom transfers personal data outside the Philippines, phcom ensures that such transfers are made in compliance with the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers. Specifically, phcom will only transfer personal data to recipients in countries that provide an adequate level of data protection, or where appropriate contractual safeguards — such as NPC-approved standard contractual clauses — are in place.
By using the phcom Platform, you consent to the transfer of your personal data outside the Philippines where necessary for the provision of phcom's services, subject to the safeguards described in this section.
phcom reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, NPC guidelines, or PAGCOR regulatory requirements. When phcom makes material changes to this Privacy Policy, we will notify registered players by posting a prominent notice on the phcom Platform and, where practicable, by sending a notification to the email address associated with your phcom account.
The updated Privacy Policy will take effect on the date specified in the notice. Your continued use of the phcom Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. The date of the most recent revision is indicated at the top of this page.
phcom encourages you to review this Privacy Policy periodically to stay informed about how we protect your personal data. If you have any concerns about changes to this Privacy Policy, please contact our Data Protection Officer before continuing to use the Platform.
phcom has appointed a Data Protection Officer (DPO) in accordance with the Data Privacy Act of 2012 and NPC Circular No. 17-01. If you have any questions, concerns, or requests relating to this Privacy Policy or phcom's data processing practices, please contact the phcom DPO through the following channel:
If you are not satisfied with phcom's response to your data privacy request or complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
From the moment you create your phcom account to every game session and transaction, your personal data is protected by multiple layers of security and compliance.
All data transmitted between your device and phcom is protected by TLS encryption. Your phcom Login credentials, financial details, and personal information are never sent in plain text.
phcom's data practices are fully aligned with the Data Privacy Act of 2012. We are registered with the National Privacy Commission and operate under the oversight of Philippine data protection law.
phcom never sells, rents, or trades your personal data to third-party marketers. Your information is used solely to operate the phcom Platform and comply with Philippine regulatory requirements.
Every category of data phcom collects is documented with a clear purpose. No hidden data collection, no surprise uses — just straightforward transparency that Filipino players deserve.
You control your marketing consent, cookie preferences, and responsible gaming data settings directly from your phcom account. Withdraw consent or update preferences at any time.
phcom's appointed DPO oversees all data privacy matters and is your direct point of contact for any privacy requests, complaints, or concerns about how phcom handles your personal data.